Cancellation and Refund Policy

At Arivu Academy, we strive to provide the best learning experience. However, if you need to cancel or request a refund, please read our detailed policy below:

1. General Cancellation Policy

You can cancel your enrollment within 24 hours of payment for a full refund. After this period, the following conditions apply:

• Before Course Start: If you cancel at least 7 days before the course starts, you will receive a full refund minus any non-refundable registration fees.
• Within 7 Days of Course Start: If you cancel within 7 days of the course start date, you will receive a 50% refund.
• After Course Start: No refunds will be issued after the course has started.

2. Special Circumstances

We understand that sometimes unexpected situations arise. In such cases, the following special circumstances will be considered:

• Medical Emergencies: If you or an immediate family member experiences a medical emergency, please provide a medical certificate. A pro-rated refund may be considered based on the circumstances.
• Technical Issues: If you face technical issues that prevent you from accessing the course materials, please contact our support team. We will attempt to resolve the issues, and if they cannot be resolved, a pro-rated refund may be issued.

3. How to Request a Cancellation

To request a cancellation, please follow these steps:

1. Send an email to support@arivuacademy.com with your enrollment details and reason for cancellation.
2. Our support team will review your request and respond within 2 business days.
3. If approved, your refund will be processed within 7-10 business days.

4. Refund Processing

Refunds will be processed using the original payment method used during the enrollment. Please note:

• Credit/Debit Cards: Refunds to credit or debit cards may take 5-10 business days to reflect in your account.
• Online Payment Gateways: Refunds processed through Razorpay or other payment gateways will follow the respective gateway's refund processing timelines.

5. Non-Refundable Fees

Certain fees are non-refundable. These include:

• Registration fees
• Materials and shipping costs (if applicable)
• Transaction processing fees charged by payment gateways

6. Course Transfers

If you wish to transfer your enrollment to a different course or session, please contact our support team. Transfers are subject to availability and may incur additional fees.

7. Changes to Policy

Arivu Academy reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page. Please review this policy periodically for updates.

If you have any questions or need further assistance, please contact our support team at support@arivuacademy.com.