ARIVU ACADEMY

Shipping and Delivery Policy

Arivu Academy is committed to delivering your physical materials in a timely and efficient manner. Please read our detailed shipping and delivery policy below:

1. Shipping Destinations

We currently ship to the following regions:

2. Shipping Costs

Shipping costs are calculated based on the weight of the materials and the destination. The following charges apply:

3. Delivery Timeframes

We strive to ensure that your materials are delivered promptly. The estimated delivery timeframes are as follows:

4. Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive an email notification with tracking details once your order has been shipped.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with the tracking number and a link to the courier's website where you can track your order in real-time.

6. Delivery Issues

If you experience any issues with your delivery, such as delays or missing items, please contact our support team at support@arivuacademy.com. We will work with the courier to resolve the issue as quickly as possible.

7. Customs and Duties

For international orders, please note that your order may be subject to customs duties and taxes, which are levied once the package reaches your destination country. These charges are the responsibility of the recipient. Arivu Academy is not responsible for any customs and duties applied to your order.

8. Packaging

We ensure that all materials are packaged securely to prevent damage during transit. If you receive a damaged package, please contact our support team immediately with photographic evidence of the damage.

9. Address Accuracy

Please ensure that your shipping address is complete and accurate to avoid delays. Arivu Academy is not responsible for orders shipped to incorrect addresses provided by the customer.

10. Non-Deliverable Packages

If a package is returned to us due to incorrect address or failure to collect, we will notify you via email. You may request a re-delivery (additional shipping charges may apply) or a refund minus the original shipping charges.

11. Digital Materials

For our online courses, materials are primarily delivered digitally. You will receive access to the online portal and digital course materials immediately after payment confirmation. No physical delivery is involved for these materials.

12. Contact Us

If you have any questions or need further assistance with your order, please contact our support team at support@arivuacademy.com.