Arivu Academy is committed to delivering your physical materials in a timely and efficient manner. Please read our detailed shipping and delivery policy below:
We currently ship to the following regions:
Shipping costs are calculated based on the weight of the materials and the destination. The following charges apply:
We strive to ensure that your materials are delivered promptly. The estimated delivery timeframes are as follows:
Orders are processed within 1-2 business days after payment confirmation. You will receive an email notification with tracking details once your order has been shipped.
Once your order has been shipped, you will receive an email with the tracking number and a link to the courier's website where you can track your order in real-time.
If you experience any issues with your delivery, such as delays or missing items, please contact our support team at support@arivuacademy.com. We will work with the courier to resolve the issue as quickly as possible.
For international orders, please note that your order may be subject to customs duties and taxes, which are levied once the package reaches your destination country. These charges are the responsibility of the recipient. Arivu Academy is not responsible for any customs and duties applied to your order.
We ensure that all materials are packaged securely to prevent damage during transit. If you receive a damaged package, please contact our support team immediately with photographic evidence of the damage.
Please ensure that your shipping address is complete and accurate to avoid delays. Arivu Academy is not responsible for orders shipped to incorrect addresses provided by the customer.
If a package is returned to us due to incorrect address or failure to collect, we will notify you via email. You may request a re-delivery (additional shipping charges may apply) or a refund minus the original shipping charges.
For our online courses, materials are primarily delivered digitally. You will receive access to the online portal and digital course materials immediately after payment confirmation. No physical delivery is involved for these materials.
If you have any questions or need further assistance with your order, please contact our support team at support@arivuacademy.com.